Operation & application
Help with settings, calibration, sensor position and assessing process deviations.
FMZ service
We know
the machine.
Technical support from FMZ. For operation, troubleshooting, spare parts, software and repairs. Contact us by email or phone.
Direct access to technical expertise
More than logging faults.
Finding causes.
At FMZ, mechanics, electronics, sensors and software are considered together. Service therefore starts with a technical assessment – not automatically with shipping the entire machine back.
Spare parts & repairs
Identify wear parts and replacement parts that suit the machine. If a repair is needed, we agree the procedure with you.
Software & diagnostics
Machine-specific troubleshooting and suitable update procedures. Not every update requires returning the entire machine.
How to help us diagnose the issue
Show what happens.
Narrow it down together.
-
Describe the issue
Tell us the machine, serial number, symptoms and any error code. Photos or short videos help.
-
Identify the cause
Together, we check whether settings, application, mechanics, electronics or software are involved.
-
Agree the next step
A suitable setting, spare part, update or repair: we agree the procedure with you.
We agree the appropriate service scope and next steps with you for your specific issue.
Specialist dealer & manufacturer
Local advice.
Technical support.
Your specialist dealer is your contact for local advice and support. For more detailed technical questions, FMZ supports the partner or operator. You can also send a service enquiry directly to FMZ.
Direct to FMZ
How can
we help you?
Describe your issue. A serial number and error code help, but you can still contact us if you do not have them to hand.
You can send photos, videos and documents through the form or separately by email. Please do not send passwords or unnecessary personal data.
These details help us identify your fault
If the fill weight is off
Record the target weight, several actual measured net weights, speed and product condition. Describe whether the deviation is constant or varies, and whether it appeared after a setting change. A photo of the hose routing and supply container helps us assess the feed.
If a jar is not detected
Tell us the jar shape and dimensions, and the status of the jar detection indicator. Describe whether no jar is detected or the indicator remains active even without a jar. A photo of the sensor holder and jar position helps. Adjust sensor sensitivity only as described in the operating instructions.
For software questions and spare parts
Have the serial number and the software and hardware versions shown in the information menu ready. For a spare part, a photo and its exact location on the machine help avoid assigning a part for a different version. Do not open electrical components to troubleshoot them yourself.
Common service questions
Do I have to send in the machine for every problem?
No. First, we narrow down the symptoms. Many operation and settings questions can be resolved remotely. Whether a spare part or repair is needed depends on the specific case.
Can I send photos or a video?
Yes. Use the upload option in the service form or email the files. Please contact us briefly before sending larger videos.
Where can I find technical documents?
Approved product documents are available in the download area. For machine-specific documents or software, please tell us the model and serial number.
Do I automatically receive every new software update?
An update's suitability depends on the machine, hardware and software version. FMZ agrees the appropriate procedure with you.